Services
Unlike traditional dispatch system providers where you purchase or lease all the equipment and train the staff to
use it, CCSi offers full-service, turnkey reservation, dispatch and back office services by providing computer
hardware, software and personnel. A typical CCSi client takes advantage of the following services:
Call Taking
CCSi staff handles all incoming telephone calls, enters new reservations and looks up information about existing
reservations using CCSi’s own best in class, Microsoft Windows based, VB.NET software. CCSi’s software is fully
integrated with its telephone switch. The result is 100% guarantee that the fleet that owns the telephone number
called by the customer receives the reservation. Using customer’s telephone number, CCSi software displays the
customer’s address and any special instructions if the customer has called us before. The software alerts the
CSA if a reservation has been entered from the same address or telephone number within the past hour to prevent
duplicate trips and also to expedite callback handling by displaying the map showing the customer’s pickup address,
the location of the vehicle assigned to the customer and the distance between the two points. It is not unusual
for CCSi customers to call back and be told by the CSA to look outside and to their amazement they see a taxi
pulling up. CCSi has developed and is currently using IVR technology to allow bars/restaurants and hotels to
reserve taxis without speaking with a CSA. Another application, called Auto CSA, intercepts customers who are on
hold and have previously called CCSi and gives them a choice to place their reservation for the address their phone
number is associated with without speaking with a CSA. We also provide taxi reservation services through
RideCharge web and iPhone reservations, through SMS texting from cell phone via GoFastCab.com and through CCSi’s
own SMS short code (469222, www.4MyCab.com) and smart phone apps.
Dispatch Services
CCSi dispatchers handle monitoring of fleet performance, attend to any problems arising from servicing calls,
communicate with drivers about any issues they might be having, tracking trips that are out of performance parameters.
CCSi’s software tools allow dispatchers to efficiently perform all the necessary functions to provide superior service
to passengers and drivers.
Mobile Data Computer (MDC)
Although the CCSi dispatch software supports legacy MDCs from QSI and Mobile Knowledge, RIM Blackberry over
Sprint/Nextel network or a Motorola Clutch full keyboard cell phone, next generation devices are replacing those. Your
fleet can now use any Android device (phone or tablet) and we also offer an Android based 8″ MDC with extensive features
built in. The main advantages of this approach are low upfront cost for the equipment and low monthly communication
costs, without investment in base sites and base station equipment. CCSi developed software for the Blackberry/cell
phone/tablet to tightly integrate with the dispatch software providing closest cab dispatch utilizing internal GPS
device, zone based dispatching if so desired, real time driving directions from Mapquest, extremely fast Internet-based
credit card authorization and support for Taxicard, interface to Centrodyne meters and an ingenious way to ensure that
the Blackberry stops operating when taken more than 30 feet away from the taxi meter.
Internet Presence
CCSi develops and supports web sites for its clients allowing customers to obtain fare estimates, enter reservations and
track their taxi on the Internet. In addition, if using CCSi’s back office solutions, client’s corporate and government
accounts can perform these activities as well and view their invoices, download invoice detail and view scanned images of
vouchers. You can take a test ride at www.877yellowcab.com Back Office Automation
CCSi simply has the best, most feature rich back office software. It is very flexible, supporting traditional company
owned vehicles with lease drivers, a blend of company and owner operated vehicles, a co-op model, consolidator model (a
taxi company within a taxi company) and multiple entity ownership of a vehicle and the permit to operate the vehicle.
The back office software is integrated with the dispatch software to automatically import credit card and corporate voucher
transactions and feed them for settlement and billing without re-entry. Unlimited account codes, flexible leases, deposit
handling, loan accounts with and without interest, one time charges, repeating charges are just a few of the features
offered by the back office software.
Reporting, Supervision and Training
CCSi prides itself on continuously monitoring and improving the quality of work product of its employees. The advanced
telephone switch allows supervisors to monitor, coach and join CSAs in real time. Software integrated incident monitoring
and reporting software captures CSA mistakes and reports on them so that supervisors can review those mistakes with the CSAs
on a weekly basis. Various bonus programs encourage employees to strive for high quality product. Our data analyst
generates client specific reports on daily and weekly basis to track trends and provide tools to driver managers to correct
undesirable driver behavior.
If these services are of interest to you, may we suggest an on-site visit to our facility in St. George, Utah, less than a
2 hour drive north from Las Vegas. Let us show you the tools we use to handle over 70,000 telephone calls per week. Everybody
who comes to visit our site walks away with great ideas on how to improve their business, even if they do not end up being out
client. It is a very worthwhile trip.